sail with confidence

flexible cancellation policy.

Updated 07-12-2021

Applies to sailing dates until April 30, 2022:

Until 30 days prior to the sailing date, your booking can be transfered to a new available sailing date.

Flexible conditions of reservation are:

  • Transfer your booking to any Cunard voyage currently on sale 
  • Transfer your booking to a voyagewith greater or lower value.  
  • Transfer your booking an unlimited number of times
  • Transfer your bookings for free as we will waive the current administrative charge of € 200 for each transfer made.

In the unlikely event that Cunard cancels your vacation, you will be offered a Future Cruise Credit of 125% of the amount paid.

This policy modifies the transfer policy in our Booking Conditions. This policy can be changed or withdrawn at any time without prior notice.

Please note that these Flexible Booking Terms are only applicable to those guests residing and booking in the UK, Europe, Middle East and Africa.

Cruises with sailing dates on or after​ May 1, 2022: 

Currently stablished cancellation fees will apply. 

future cruise credit.

FCCs issued on or after July 1 2021 can be used at any time as they have no expiry date and can be redeemed at any time before 30 September 2022 against any new booking.

Remember!  If you travel with your family or friends, please advise your travel agency at least 1 month prior to  your sailing date.

NEW HEALTH PROTOCOLS.

As we prepare to return to sea, we’re combining over 180 years’ experience with the expertise of foremost accredited scientists, medical professionals and government advisors to deliver the signature Cunard holiday you expect.

Discover this protocols

These protocols include enhanced sanitation measures, appropriate social distancing and the mandatory wearing of face masks in certain areas of the ship. All guests will need to comply with this face mask policy in order to travel. Crew will also undergo a strict testing and quarantine regime as well as regular testing during their time on board. Our protocols are subject to change, as we will continue to work with our experts and with government bodies to ensure all of our practices evolve in line with latest advice, with our primary focus always being to protect the health and well-being of our crew and guests and the communities we visit.

Although the exact measures may change as the advice continues to evolve, you can have the confidence that we will have in place pre-booking and boarding health screening, the highest levels of cleanliness throughout our ships, as well as approved standards for the service of food and drink, entertainment and experiences on board and on shore.

For years, we have had in place many of the protocols now considered advisable for other social gathering venues, such as hand-sanitising stations and rigorous cleaning and disinfecting procedures. For years, we have also gone beyond those protocols by asking guests to complete a health declaration form and having a comprehensive medical facility on board each ship providing 24/7 medical care and treatment and this will, of course, continue across the fleet.

While we’ve introduced some new protocols to protect your well-being, rest assured you’ll still be able to enjoy a wonderful Cunard holiday. You’ll still be free to do as much or as little as you please each day, just as you’d expect. Our entertainment venues, restaurants, and bars will be open, and we’ve even introduced advanced booking and virtual queues to give you more flexibility over when and where you eat. You’ll find all the usual activities to get involved in, from fitness classes to Gala Evenings. Each evening also offers a unique line-up of entertainment to choose from, from live bands to award-winning theatre fresh from the West End stage and an incredible array of expert guest speakers.

VACCINATION POLICY.

For future cruises.


UK voyages for UK guests only.

You’ll be required to show proof of your vaccination status at the terminal prior to boarding. This can be either in digital or printed format and must be an official certificate of vaccine status issued by your local health authority (e.g. NHS England). Please visit your relevant NHS or local health authority website for full details of how to obtain an official record of your vaccine status in advance of your holiday (please note that some authorities require up to 10 days to process applications to receive postal certificates). Guests in England and Wales can download the NHS app, register with your NHS number and photo ID and gain access to ‘share your Covid-19 status’ – this creates a unique QR code and certificate which proves your vaccine record. Please do this well in advance of travel as NHS app accounts can take up to 14 days to approve. Please note that the record card that is given out at the time of vaccination will not be accepted as proof of your vaccination status.

Unfortunately, failure to provide proof of vaccination at the terminal will result in denial of boarding at your own expense.

There is no age restriction on this series of UK Summer at Sea voyages, but all guests of all ages must meet the requirements of the Covid-19 vaccination policy.

All other voyages.

Departures until 17 April 2022 for Queen Mary 2 and 17 May 2022 for Queen Elizabeth

All guests (of all ages) will need to be fully vaccinated in order to travel on any voyage departing up to and including 17 April 2022 for voyages on Queen Mary 2 and 17 May 2022 for voyages on Queen Elizabeth.

The definition of “fully vaccinated” being having completed an approved (by the Medicines and Healthcare products Regulatory Agency (MHRA) or the World's Organization's Emergency Use Listing (WHO EUL)) two-doses Covid-19 vaccination course or the approved single-dose Janssen Covid-19 vaccine, at lease 14 days prior to travel. Please note a single dose of any other vaccine will not be deemed ‘fully vaccinated’.

Currently accepted vaccines include

  • Pfizer/BioNTech vaccine
  • Oxford/AstraZeneca vaccine, including formulations Vaxzevria or Covishield
  • Moderna (Spikevax ) vaccine, including formulation Moderna Takeda
  • Janssen vaccine.

Regardless of port of embarkation, as per our current policy, where 2 doses of a vaccine are required for a full course, you can:

  • mix 2 different types of vaccine from the above list, for example Oxford/AstraZeneca and Moderna
  • have the 2 vaccinations under 2 different approved programmes, for example Australia and Japan, UK and USA, France and Canada. However, you must be able to show proof of vaccination for the full course. 

The vaccine policy currently does not apply to sailings beyond these dates, or on Queen Victoria, scheduled to return to service on 22 April 2022.

Regardless of port of embarkation, as per our current policy, mixing of mRNA Moderna and Pfizer vaccines only, is permitted. No other combinations are considered as being fully vaccinated. 

If guests choose to embark one of our ships at a port outside of their home country, it is their responsibility to ensure they meet all entry requirements for that country at the time of sailing. Cunard cannot accept responsibility if a guest is denied entry to a country because they do not meet its entry requirements.

Once on board, testing may be required to go ashore in various destinations on our itineraries. These tests will be available to purchase on board (at a cost of $25 per antigen test per person and $35 per PCR test per person). Currently, the majority of ports we will be visiting this year do not require entry testing. Destinations may also have various documentation requirements. For full details, see our A-Z list of port entry requirements for our upcoming voyages. Guests are responsible for meeting the entry requirements of each destination but we will be happy to guide guests through all testing and documentation needs on board.

All guests will need to adhere to UK regulations after disembarking their ship, including completion of a Passenger Locator Form (PLF) to adhere to the UK government’s Test and Trace initiative. Local country initiatives may also apply at the time of sailing.


All other departures

The vaccination policy currently applies to all voyages departing up to and including 17 April 2022 on Queen Mary 2 and 17 May 2022 on Queen Elizabeth. All other Cunard voyages on sale do not currently require guests to be vaccinated. This includes voyages on Queen Victoria, scheduled to return to service on 22 April 2022.

This vaccination and testing policy is reviewed on a regular basis as the global situation continues to evolve.


The vaccination policy currently applies to all voyages departing up to and including 17 April 2022 on Queen Mary 2 and 17 May 2022 on Queen Elizabeth. All other Cunard voyages on sale do not currently require guests to be vaccinated. This includes voyages on Queen Victoria, scheduled to return to service on 22 April 2022.

TESTING REQUIREMENTS AT BROOKLYN CRUISE TERMINAL, NEW YORK

What to bring to the Brooklyn terminal?

Please ensure you have the following items with you when you arrive at the terminal.

  • Proof of negative Covid-19 test result (see 'Embarking the ship in Brooklyn' section below for details).
  • Approved evidence of vaccination status (please refer to our Covid-19 vaccination requirements).
  • Health Declaration confirmation email from My Cunard (a printed or digital copy is fine).
  • Printed E-ticket or boarding pass (if you’ve checked in online at home on from My Cunard) or travel documents.
  • Evidence of travel insurance that meets the mandatory criteria (UK guests).
  • Passport.

Embarking the ship in Brooklyn

All guests will be required to provide evidence of a negative Covid-19 test result at the terminal, this must be paid for and taken prior to arrival. This must be an observed viral (antigen or NATT/PCR) test, taken within two days prior to embarkation.

Please note, testing is NOT provided at the terminal.

If you’re looking for help finding a test facility in New York, this site may help: https://coronavirus.health.ny.gov/find-test-site-near-you.

Definition of observed test.

Vaccinated guests may use a medically observed self-test that meets the criteria below. Only medically observed self-tests will be accepted.

The test must be a SARS-CoV-2 viral test (nucleic acid amplification test [NAAT] or antigen test). The testing procedure must include a telehealth service affiliated with the manufacturer of the test that provides real-time supervision remotely through an audio and video connection.

The telehealth provider must confirm the person’s identity, observe the specimen collection and testing procedures, confirm the test result, and issue a report that meets the requirements of acceptable proof of a negative Covid-19 test.

Accepted antigen tests include:

  • Rapid antigen test.
  • Viral antigen test.
  • Antigen Chromatographic Digital Immunoassay.
  • Antigen Chemiluminescence Immunoassay.
  • Antigen Lateral Flow Fluorescence.

NAAT tests include:

  • PCR - Polymerase chain reaction.
  • RT-PCR – reverse transcription real time PCR.
  • Quantitative PCR (qPCR).
  • Reverse transcription loop-mediated isothermal amplification (RT-LAMP) test.
  • Transcription-mediated amplification (TMA) test.
  • Molecular test or molecular diagnostic test.
  • Isothermal amplification.
  • Droplet Digital PCR or digital droplet PCR (ddPCR).
  • Clustered regularly interspaced short palindromic repeats (CRISPR).

What is acceptable proof of my negative Covid-19 test result?
The following formats are acceptable proofs of a negative Covid-19 test: paper negative Covid-19 test results (original only), digital or emailed Covid-19 test results; or record of Covid-19 testing from a healthcare provider including original digital email notification or personal electronic health record.

The negative Covid-19 test result must include:

  • Where the test was administered, including information such as the name and contact information for the laboratory or healthcare personnel who performed the test.
  • Type of test (indicating it is a NAAT or antigen test).
  • A specimen collection date within 2 days before cruise departure.
  • Guest’s name and either date of birth, age, or passport number.
  • A negative test result using words or phrases including (and not limited to): Negative; undetectable; SARS-CoV-2 RNA not detected; SARS-CoV-2 antigen not detected; Covid-19 not detected; Not reactive.
  • Test results marked “invalid” are not accepted.


What is considered two days prior to my voyage’s departure?
The two-day period is two days before your voyage’s departure from Brooklyn, USA. The two-day timeframe provides you with more flexibility than a 48-hour timeframe. By using the two-day window, your test validity does not depend on the time of your embarkation or the time of the day that your test was administered. For example, if your voyage departure is 4:00 PM on a Sunday, you may board with a negative Covid-19 test that was administered any time on the prior Friday or after.

Can I use the same test I used to enter the US to embark the ship?

Yes, if taken within the two-day time frame required for embarkation (see 'What is considered two days prior to my voyage’s departure?' above).

You are also required to show a valid Covid-19 negative test at the cruise terminal before embarkation. Further details can be found in the sections above.

Disembarking in Brooklyn

Fully-vaccinated cruise passengers must also provide proof of a negative Covid-19 test result (antigen or PCR) before arrival into the US. This will be provided on board (at a cost of $25 per antigen test and $35 per PCR test, per person) and the crew will guide all guests through this requirement. This is a requirement of the USA authorities and applies in addition to our own vaccination policy.

Citizens of countries eligible for the U.S. Visa Waiver Program will need to apply for an ESTA visa online in advance of travel. This applies to all guests who plan to visit the US either to embark or disembark the ship. For more information please visit this website.

WHAT TO BRING TO SOUTHAMPTON TERMINALs

Please ensure you have the following items with you when you arrive at the terminal.

  • Mobile phone, so as we can deliver your Covid-19 test result by text message at the terminal (please ensure that your mobile number is correct in My Cunard before sailing).
  • Health Declaration confirmation email (a printed or digital copy is fine).
  • Approved evidence of vaccination status (please refer to our Covid-19 vaccination requirements).
  • Evidence of travel insurance that meets the mandatory criteria.
  • Passport.
  • Printed E-ticket or boarding pass (if you’ve checked in online at home) or travel documents.


pre-cruise check list

Remember to do the following before you travel:

  • Check your details are up to date in My Cunard.
  • Link your booking with your travelling group (if relevant).
  • Arrange appropriate travel insurance and have proof of your policy.
  • Obtain evidence of your Covid-19 vaccination status.
  • Print e-tickets, boarding passes and luggage labels from My Cunard.
  • Pre-book on board activities in My Cunard.
  • Complete the Health Declaration in My Cunard between one and three days before your holiday.
  • For all guests disembarking in the UK or Belgium, ensure you have completed the mandatory Passenger Locator Form (PLF) before sailing.
  • Book your ‘Day two’ Covid-19 test*: For UK resident guests, current requirements for any sailing visiting international ports are that a Covid-19 test is taken two days after your return to England. This is a requirement of the UK Government and it is essential that you book it in advance as you will need to provide the booking reference to complete the PLF. These requirements are subject to change so please do check the latest information on the Government website. Any non-UK resident guests will also need to book a day two test if staying in the UK for more than 24 hours.
  • We’d like to remind you that it's important to stay up to date with the latest travel requirements relating to all aspects of your holiday. It is your responsibility to organise and complete all documentation and testing requirements, therefore please ensure you are aware of, and compliant with, the latest Government guidance for travelling. This includes travel to your port of embarkation and your return home. The guidance may change with little warning. For the latest government guidance please visit the UK Government website.

  • During your holiday, destinations on your itinerary may have specific documentation, testing or shore experience requirements. For more information please visit our going ashore section.

  • If you live outside of the UK, ensure you’re aware of, and have pre-booked, all Covid-19 tests that may be required when returning home to your country of residence.
  • Pack face masks and hand sanitiser.

If you embark at a port outside of the UK, it’s your responsibility to meet all entry requirements for that country at the time of sailing. We can’t accept responsibility if you’re denied entry to a country because you don’t meet its entry requirements.


PASSENGER LOCATOR FORM (PLF)

PLF required for voyage (disembarking):

If you’re visiting or returning to the UK on a cruise that lasts 19 days or less, please submit the form in the 48 hours before boarding. If your cruise is longer, you can submit the form while travelling.

For UK residents or international guests disembarking in the UK and staying for more than 24 hours: view guide.

For international (non-UK) guests disembarking at Southampton and returning home within 24 hours: view guide.

PLF required for entry into the UK:

This will need to be completed anytime in the 48 hours before arriving into the UK. Please note you will also need to complete an additional PLF required for your voyage (see items above).

For international (non-UK) guests arriving in the UK and transiting to Southampton to embark within 24 hrs, PLFview guide.

For international (non-UK) guests arriving in the UK and staying more than 24 hours before embarkation, PLFview guide.

PLF required for cuises visiting Belgium:

Currently, a PLF is also required for Belgium. For more information on how to complete the form, download this pdf guide.


*Find a coronavirus (COVID-19) travel test provider if you're arriving in England - GOV.UK (www.gov.uk)

in the event of testing positive before boarding

Testing positive at the cruise terminal.

If your test at the cruise terminal returns a positive result, unfortunately you’ll be denied boarding, but you and any guests travelling from your household will be given a Future Cruise Credit (FCC) to the value of your holiday. Please note, this FCC is non-refundable and isn't ABTA or ATOL protected until a new booking is made. Any pre-voyage purchases made through My Cunard will be refunded. The same would be offered to any guests you had linked bookings with. Please note, if you’d booked on board experiences on behalf of your travelling group and they chose to continue with their holiday, they would need to rebook the experiences for themselves.

Testing positive before your cruise departure date.

If you or a member of your household test positive for Covid-19 within 14 days of your holiday, or are not permitted to travel following completion of the Health Declaration you will unfortunately not be allowed to travel, but we will offer a non-refundable Future Cruise Credit (FCC) to the value of the voyage. We will also automatically refund any pre-voyage purchases made through My Cunard.

If you were part of a linked booking, your friends or family will also be able to opt for the FCC and refund for purchases made. Just ask us to make sure all members of your travelling group are linked when you make your booking.


in the event of testing positive on board

Similar to the protocols for all international travel, should a guest test positive for Covid-19 whilst on board, they and their close contacts will isolate for their and other guests’ well-being. This will be for either the duration of the required isolation, or to the next port of call, or to the scheduled port of disembarkation.

Any instances of positive tests on board will be managed by our on board medical teams in conjunction with local port authority / Port Health requirements and protocols to determine the most appropriate course of action. The framework of protocols for cruise ships can differ slightly to those on land or to other forms of travel and some ports, such as those in Spain, require guests and their close contacts who have tested positive to disembark to continue the period of isolation ashore in that country.

In situations where guests are required to disembark the ship, we shall always work with the local authorities to secure the most appropriate accommodation to continue the period of isolation. In most instances, these will be pre-determined hotels that have been identified as ones able to accommodate positive cases of Covid-19.  The guest’s travel insurance provider will handle all matters in relation to their isolation stay and repatriation home, providing they took adequate Covid-19 coverage on their policy. Guests will be able to make a complimentary call from the ship to their insurance provider to advise of their disembarkation and should email their positive test results to them as soon as possible. Our dedicated support team will provide ongoing support to any guests in these circumstances.

All UK resident guests who test positive for Covid-19 between the final port of call on their voyage and returning to Southampton will be able to travel home after disembarkation in Southampton. This can be in their own car (if they parked in Southampton) or via a private hire car which would be organised by Cunard and paid for at the guests’ expense. In these instances we ask guests to check with their insurance provider as they may reimburse for travel costs associated with a positive Covid test.

If guests are required to isolate/quarantine during their time on board, they will be given a non-refundable Future Cruise Credit (FCC) pro-rated for the duration of their isolation/quarantine period. This FCC, which for UK guests is not ABTA or ATOL protected, can be used on any new booking made and is valid for two years from the date of issue.


Pre-existing medical conditions.

All our ships have medical centres on board staffed by experienced doctors and nurses available 24/7, to help support your health needs. We are following all latest guidance to evolve our enhanced protocols to protect the health and well-being of guests, crew and the communities we visit once we begin sailing again. 

It is understood that those with certain pre-existing medical requirements or of a certain age may experience more severe symptoms should they contract Covid-19 (coronavirus). We strongly recommend that guests review the Government guidance prior to making travel arrangements. 

If you have any existing medical requirements, we advise you to discuss your travel plans with your doctor. We have put together a simple health advisory letter that you can provide to your GP so they can verify if you’re safe to travel.

Unfortunately we are unable to accept guests who have the following medical requirements:

  • Supplementary oxygen (including via oxygen concentrator)
  • Mechanical ventilatory support (except for overnight CPAP for sleep apnoea)
  • Dialysis

Within the 14 days prior to the cruise:

  • Have been unwell with confirmed or suspected Covid-19
  • Have been in close contact with someone with confirmed or suspected Covid-19
  • Have been advised to self-isolate under a government test and trace system.


We are sorry to have to make this change, but we need to follow new industry procedures for the protection of everyone on board. Any guests impacted by the requirements for supplementary oxygen, mechanical ventilatory support or dialysis will be given a full refund of monies paid to date for their bookings.

proof of vaccination

You’ll be required to show proof of your vaccination status at the terminal prior to boarding, which will also be checked against your photo ID. This can be either in printed or digital format (a screenshot is fine) and must be an official certificate of vaccine status issued by your local health authority (e.g. NHS England). Please visit your relevant NHS or local health authority website for full details of how to obtain an official record of your vaccine status in advance of your holiday (please note that some authorities require up to 10 days to process applications to receive postal certificates).

Please note that the record card that is given out at the time of vaccination will not be accepted as proof of your vaccination status. Unfortunately, failure to provide proof of vaccination at the terminal will result in denial of boarding at your own expense.

Please visit the following websites for more information relating to the acceptable formats for proof of vaccination:

Englandhttps://www.gov.uk/guidance/demonstrating-your-covid-19-status. We will accept the digital or printed version of the NHS England Covid-19 Pass.

Waleshttps://gov.wales/get-nhs-covid-pass-show-your-vaccination-status-travel. We will accept the digital or printed version of the NHS Covid-19 Pass accessed via the website (nhs.uk).

Scotlandhttps://www.nhsinform.scot/covid-19-vaccine/after-your-vaccine/get-a-record-of-your-coronavirus-covid-19-vaccination-status. We will accept the printed or digital version of the NHS Scotland vaccination status record.

Northern Irelandhttps://www.health-ni.gov.uk/news/vaccine-certification-faqs. We will accept the printed or digital version of the official Department of Health proof of vaccination document.

Jerseyhttps://www.gov.je/Health/Coronavirus/Vaccine/Pages/CovidStatus.aspx. We will accept Jersey’s Covid-19 Status Certificate distributed to all vaccinated islanders.

Guernseyhttps://covid19.gov.gg/faqs/july. We will accept Guernsey’s official proof of vaccination letter distributed to all vaccinated islanders.

Isle of Manhttps://www.gov.im/covid19vaxcertificate. We will accept the digital or printed version of the NHS England COVID-19 Pass.  

Europehttps://ec.europa.eu/info/live-work-travel-eu/coronavirus-response/safe-covid-19-vaccines-europeans/eu-digital-covid-certificate_en. We will accept the EU digital Covid-19 certificate.

Vaccine trials: For guests who have participated in an official UK Vaccine Trial, we will accept the official letter distributed to all participants confirming Vaccine Trial status.

Armed Forces: We will accept documented records of vaccination from the armed forces.

We also recommend you follow the government’s advice and test yourself for Covid-19 regularly at home. If you do test positive within 14 days of departure, you should contact with our Booking Department and not travel to the terminal. You’ll receive a Future Cruise Credit (FCC) to the value of your voyage fare and we will automatically refund any pre-voyage purchases made through My Cunard to the payment card used at the time of booking. If you booked your voyage as part of a wider holiday package, please contact your travel provider for information relating to their policies.

OPTIONAL TESTING

We also recommend you follow the government’s advice of testing yourself for Covid-19 regularly at home to make sure you’re fit and well for your holiday. If you do test positive within 14 days of departure, you should contact to our Booking Department and not travel to the terminal. You’ll receive a non-refundable Future Cruise Credit (FCC) to the value of your voyage fare and we will automatically refund any pre-voyage purchases made through My Cunard to the payment card used at the time of booking.

Please note your FCC is not ABTA or ATOL protected until a new booking is made. If you booked your voyage as part of a wider holiday package, please contact our Booking Department.

Working with Bureau Veritas.

Bureau Veritas is a world-leading provider in marine and offshore testing, inspection and certification. To ensure the highest level of independent and specialist expertise on all health and hygiene standards, Bureau Veritas has partnered with the Cleveland Clinic, which is recognised as the leader in this field.

Cunard is working with Bureau Veritas to conduct a comprehensive review of our operations before we resume sailing. This will ensure we are fully compliant with the UK Government, UK Chamber of Shipping and other recognised and relevant standards, as required, to protect the health and well-being of crew, guests, and the communities we visit.

The programme will include simulation exercises to audit all aspects in practice.

GUEST AND CREW WELL-BEING.

We are committed to delivering the highest standards of health, safety and well-being for our guests, crew and the wider communities we visit.

to achieve this:

  • A robust vaccination policy for all guests
  • A testing policy for all guests
  • Pre-boarding health screening
  • Every area of the ship is rigorously and regularly cleaned and sanitised
  • Adherence to approved standards for the service of food and drink, entertainment and experiences on board and on shore
  • Appropriate social distancing in line with the latest guidance for cruise lines
  • We’ll provide additional hand-sanitising stations
  • We have enhanced our on board ventilation systems to provide improved filtration and increased fresh air on board
  • The requirement to wear a face mask, with no exceptions, in specific areas including the terminal, when moving around indoors on board, and when seated in the theatre. Guests are free to remove their masks when seated elsewhere around the ship, when out on deck, and when exercising. We’d always recommend guests wash their masks daily and choose a good quality, ideally medical-grade, standard that safely covers the nose and mouth. Please note that visors and face shields will not be accepted as a substitute for a face mask
  • We are initially operating with a reduced occupancy on our ships to support our new protocols
  • If you have travelled internationally within seven days of your voyage, you will still be able to sail with us as long as all the required protocols have been adhered to and all necessary tests have been negative
  • Crew also undergo a strict testing and quarantine regime as well as regular testing during their time on board
  • For your peace of mind, we will not visit any country on the UK government’s red list at the point of travel. We always do our best to visit all of the destinations on our itineraries but if for any reason we’re unable to visit, we will either spend an additional day in another port, add in a new port, or if neither is possible, you’ll get to enjoy an additional day at sea where you can soak up the charms of your ship as well as unbeatable sea views
  • We have plans in place, tailored for each ship, to manage medical needs, including dedicated stateroom capacity for isolation, should this be required.


FREQUENTLY ASKED QUESTIONS

PRE-CRUISE


My insurance won’t cover me for Covid-19, can I still travel with you? 

We strongly recommend you obtain comprehensive travel insurance including cover for Covid-19 prior to travel with Cunard.

I have requested a large table for dining and enjoy sitting with other guests.  Do I need to change my booking? How?

Only persons staying in the same stateroom and/or persons from the same household or same traveling unit dine at the same table.

Do I need to book my dining daily? Can I still confirm 1st / 2nd dining in advance?

You may be asked to pre-book your table in advance and while the guidance may evolve prior to your holiday, the current guidance is for households/traveling groups to dine together with no other guests.

How and when can I book dining, on board activities, spa and entertainment? How will booking priority be determined for dining, entertainment and activities?


Reference what can be booked on MyCunard now – Reactive statement for others

Dining, spa, salon, children’s clubs and activities on board will be subject to the latest guidance to minimise contact and reduce the number of guests in each area. All of these may be bookable and further details will be available shortly.

Can I pick what time I embark? What happens if I arrive late/ early for embarkation? 

As before, we will give all guests a specific embarkation time and we would ask that these are adhered to in order to allow for extended time in the terminal for health screening. If a guest arrives early we will ask them to wait outside the terminal and if they arrive late we will endeavor to allow them to proceed to boarding as soon as there is space available.

I have a booking and no longer wish to travel due to the changes on board.  What are my options?

Your cancelation would be subject to the standard cancelation policy.

Will all guests be tested for Covid-19 prior to boarding?​

All guests will be subject to a Covid-19 test prior to boarding. .

I, or someone in my party, has been refused boarding, what are my options?​

If one of your party has been refused boarding on the grounds of medical/Covid-19 then we would suggest they claim through their travel insurance. The particular policy taken will determine whether it covers all members of the group

Will I be allowed to board if I have been in contact with someone who has been self-isolating or has symptoms? 

If you have been in contact with someone who has Covid-19 symptoms or has been self-isolating in the days prior to your cruise you will not be permitted to board the ship.

I have an underlying medical condition, is it safe for me to travel?  Will I be denied boarding?​

Guests who require mechanical ventilator support (including CPAP for sleep apnea), require supplemental oxygen (cylinders or concentrators) or have been advised to self-isolate under a government track and trace screen will not be allowed to board.

It is understood that those with certain pre-existing medical conditions or of a certain age may experience more severe symptoms should they contract Covid-19 (coronavirus).  We strongly recommend that you review the UK Government guidance prior to making travel arrangements. If you have any existing medical conditions, we advise you to discuss your travel plans with your doctor.

I have had an anti-body test / I have already had Covid-19, do I have to follow the same rules as everyone else who hasn’t?

Yes all guests, even if they have had an anti-body test or have already had Covid-19, will have to adhere to the current guidance and pre boarding screening.

Will the price of my cruise go down because the cruise is not the same / as good as it was when I booked it?

Your Cunard holiday will still have all the elements as previously but with a few reassuring changes to protect the health and wellbeing of all guests and crew.



ON BOARD


How long will it take to board initially, and will there be long delays at every port? Will there be health checks at every port? What will they be?

We hope that the pre boarding screening will be an efficient process which will enable guests to board the ship and start their holiday as soon as possible.

Temperature checks and/or health screening may be conducted in ports of call after guests have been on shore and may vary according to the destination.

Will all the restaurants be open?​

We expect all the restaurants to be open although you may be asked to pre-book. 

Will the swimming pools be in use?​

Yes the pools will be in use but will be subject to limited numbers of swimmers (will vary according to ship/pool size).

Until when will these protocols be in place?​

These protocols will be in place until government guidance changes and we will adapt and evolve accordingly

Are there any differences with Fly Cruising? ​ 

Fly/cruises will be subject to the same stringent pre cruise, pre-flight and pre-boarding screening protocols

Have you improved the ventilation and air circulation on board the ships?

We have enhanced our on-board ventilation systems to provide improved filtration and increased fresh air. 

Will guests be expected to wear face masks on the ship and on shore?​

Everyone on board will need to adhere to the most up-to-date guidance regarding the use of face-coverings and social distancing which will be in place in all public areas and also on shore experiences where local rules to this effect are in place

What happens if there is an outbreak onboard?

Our comprehensive new protocols are designed to protect the health and wellbeing of all our guests and crew. We have plans in place, tailored for each ship, to manage medical needs, including dedicated cabin capacity for isolation should this be required

Will I be compensated if the itinerary changes during the cruise?​

If there is a significant itinerary change due to Covid-19 or other unavoidable circumstances then compensation is unlikely to be due although guests may attempt to claim on their travel insurance

Can I reasonably social distance onboard, e.g. what about in a corridor?​

Social distancing guidance will be in place throughout the ship including in stateroom corridors and all public areas

I am a wheelchair user, will I be given priority e.g. for lifts?​

Guests in wheelchairs and those who need to use the lifts for other reasons will of course be able to do so

I am exempt from wearing a mask / These rules don’t apply to me.​

If a guest has a medical condition which prevents them from wearing a face covering then this should be declared prior to and at time of boarding with the necessary doctor’s certification.

How can you be sure that the crew are not going to give me Covid-19?

These new enhanced health protocols are in place to protect the health and wellbeing of all guests and crew. Crew will be subject to the same screening and guidance as guests as well as regular medical checks.


GOING ASHORE


Why can't I explore independently? Why can't I leave the ship without booking a shore experience?


In line with the approved health protocols all shore experiences will be on organised excursions only using vetted operators who will be subject to regular testing and ongoing guidance.

Our shore experience operators will be subject to new screening and guidance/ temperature checks/and or health screening may be carried out prior to boarding the ship after time on shore.


OTHERS


Will these protocols apply to guests who are residents outside the UK?​

All guests will be subject to the same protocols.    

Are you working with health advisory bodies and government bodies outside the UK?​

As a British registered company we are working with and subject to the UK Government guidance. We do, however, work closely with Cruise Lines International Association (CLIA, the world’s largest cruise industry trade association) the global governing body for the cruise industry and our parent company, Carnival CCL and associated brands to ensure there is the right level of consistency of protocols.

This information is vague, when will it become more specific?​

Our cruises are currently paused until early 2021. It is likely that the current guidance will evolve closer to the time of sailing and all guests with bookings will be advised of the latest advice and screening measures. This will also be available on the website and updated as necessary. 

What have you based this advice on if the FCO is still saying that cruising is unsafe?

The framework of enhanced protocols outlined on our website has been supported by the UK Government; Department for Transport; Cruise Lines International Association (CLIA, the world’s largest cruise industry trade association); EU Healthy Gateways and public health agencies

How will you deal with people who flout the guidance? ​

All guests will be expected to adhere to the guidance on board and crew will be available for any questions or help

If I have travelled on a coach / plane with someone who is denied boarding, are you going to cancel my holiday?​

Social distancing will be in place on the coaches to the cruise terminal. Therefore, unless the person who is denied boarding is a family member or member of your household you will, if you clear all pre boarding screening, be allowed to travel.

Will the same measures be in place for the pre-cruise elements of my holiday, e.g. my hotel that I booked through you?

Each hotel may have varying guidance and we would ask all guests to adhere to this advice.